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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We offer various shipping options, including standard and expedited services. You can select your preferred method during checkout based on your delivery needs.

Do You Ship Internationally?

Currently, we deliver only within Lebanon. However, we are working on expanding our services and plan to offer international delivery in the future. For more information, please contact our customer support team.

How Long Will It Take To Get My Package?

Delivery times vary based on location and shipping method. Most orders within Lebanon are delivered within 3–5 business days. International shipping times may vary.

Can I Pick Up My Order from the Shop?

Yes, we offer a convenient shop pickup option for your orders. Simply select "Shop Pickup" at checkout, and we’ll notify you when your order is ready for pickup at our store on Mar Antonios Street, Jdeideh, Lebanon.

PAYMENT

What Payment Methods Are Accepted?

We accept multiple payment options, including credit cards, debit cards, online payment gateways, and cash on delivery for added convenience. Specific details are available at checkout.

Is Buying On-Line Safe?

Yes, shopping on our website is safe. We use secure payment methods and follow strict data protection protocols to ensure your personal and payment information is safe.

ORDER & RETURNS

How do I place an Order?

Visit our website, ssdtechlebanon.com, browse the products, add items to your cart, and proceed to checkout. Follow the on-screen prompts to complete your purchase.

How Can I Cancel Or Change My Order?

To cancel or make changes to your order, contact us as soon as possible at support@ssdtechlebanon.com or through our customer service line. We’ll do our best to accommodate your request before the order is shipped.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows for faster checkout and lets you track your order history.

How Do I Track My Order?

Once your order is shipped, you’ll receive a tracking link via email. You can use this link to monitor the delivery status of your package. For additional support, feel free to contact us.

How Can I Return a Product?

If you’re not satisfied with your purchase, we accept returns within 14 days of the delivery date, provided the product is in its original condition and packaging. Please contact us at support@ssdtechlebanon.com for assistance with the return process.

REPAIR SERVICES

What Types of Electronics Do You Repair?

We repair a wide range of electronics, including laptops, desktops, smartphones, tablets, gaming consoles, and various hardware accessories. If you have specific repair needs, please contact us to confirm if we can assist with your device.

Do You Offer Battery Replacement Services?

Yes, we provide battery replacement services for various devices, including smartphones, laptops, and tablets. Our technicians use high-quality, compatible batteries to ensure your device’s longevity and performance.

How Long Does a Typical Repair Take?

Repair times vary depending on the type and complexity of the issue. Minor repairs, such as battery replacements, are usually completed within a few hours, while more extensive repairs may take 1–3 business days. We’ll give you an estimated timeframe after evaluating your device.

Is There a Warranty on Repairs?

Yes, we offer a warranty on our repair services. The warranty period depends on the type of repair and will be communicated to you at the time of service. If you experience issues after a repair, please bring the device back, and we’ll address it as part of the warranty.

How Much Do Repairs Cost?

Repair costs vary based on the type of device and the issue being addressed. After diagnosing the problem, our technicians will provide a detailed quote, so you know the cost upfront.

Do I Need to Make an Appointment for a Repair?

While appointments aren’t required, we recommend scheduling one to ensure prompt service, especially for complex repairs. Walk-ins are welcome during business hours, and our team will assist as quickly as possible.

What Happens If My Device Can’t Be Repaired?

If your device cannot be repaired, we will inform you after diagnosis and suggest alternative solutions, such as data recovery or replacement options. There’s no charge if a repair isn’t possible.

Can You Help with Data Recovery for Damaged Devices?

Yes, we offer data recovery services for devices that are damaged or malfunctioning. Our technicians use specialized tools to retrieve important data whenever possible, ensuring privacy and security throughout the process.

How Can I Care for My Electronics to Extend Their Lifespan?

Regularly clean your devices, avoid overcharging batteries, and use them within recommended temperature ranges. If you need further tips, our team is happy to advise on maintenance practices to extend your electronics' lifespan.